INTAKE SPECIALIST – Johnstown Office
Position Type: Full-Time
Intake Specialists gather information to help direct Clients to the driving services they need. Intake Specialists talk directly with clients and their families to gather their personal information, medical history, physical and mental state and any special circumstances related to their need for driving services. Understanding these needs completely will allow the Intake Specialist to provide the relevant information to other Brant’s Driving School employees with the goal of meeting the client’s needs in the most effective and efficient way possible.
Intake Specialists have a friendly manner and an in-depth knowledge of driving evaluation and training procedure.
How Will You Make a Difference?
The Brant’s Driving School Intake Specialist plays a critical role in our company. You will be the first point of contact with clients and your ability to communicate our services and processes clearly and concisely is crucial. World class client satisfaction is our main priority, therefore excellent customer service skills, sales skills, and professionalism are a must. This position is fast paced and high volume, with our Intake Team often completing 5 to 10 intakes per day while fielding a large number of incoming calls and emails. Our Intake Specialists are the initial contact for not only new clients but also those we are working with on an ongoing basis. Intake Specialist will need to continue to gather information with these clients and problem solve each case as it moves forward and is assigned to driving evaluators and instructors. At least 90% of the day will be spent on the phone, while simultaneously entering information into our information management system.
So if you are looking for a fast paced position and have the desire to make a difference, please forward your resume.
What Will You Bring to the Table?
- Friendly, Enthusiastic, Eloquent, Articulate, Possess an Upbeat & Positive attitude
- Excellent & Professional Phone Etiquette, Communication, Sales & Organizational skills
- Strong ability to Multitask
- Reliable, Dependable, Well-Spoken, Fashionable & Neat in appearance
- Team player
- Must be open to Coaching and Continual Learning about the changing needs of the position
- Proficient in Microsoft Office Word & Excel, Knowledge and Google Drive
- Able to type 50 WPM, Data entry Skills
- Answering a high volume of calls received
- Initiate phone calls in response to electronic referrals
- Screening and collecting information in order to determine services
- Screening and directing calls to the appropriate parties
- Scheduling appointments
- Electronic Sign-Ups
The ideal candidate will possess the following skills:
- Upbeat, outgoing with a positive can-do attitude, who not only enjoys speaking on the telephone, but excels at it.
- A passion for helping others;
- Strong work ethic;
- Responsible and reliable;
- Excellent multitasking abilities;
- Detailed oriented nature to meet the demands of our fast-paced environment;
- Communicate effectively and empathetically with clients who are dealing with difficult circumstances
- Proficient typing skills;
- Computer skills and knowledge of Microsoft Outlook, Word and Excel programs.
- Critical Thinking: Intake Specialists have to be able to understand what a Client needs while guiding them through difficult situations that are often frustrating. Being able to find solutions for a myriad of issues will be necessary.
- Problem Solving: Intake Specialists have to find solutions for the problems their Clients bring to them. Intake specialists need to be able to make decisions on how best to help Clients and know when to ask for assistance from other employees when necessary.
- Attention to Detail: Intake Specialists review a high volume of Client’s medical/driving history and need a close eye so as not to miss any details that will deter their progress through our process.
- Compassion: Intake Specialists often talk to Clients during moments of frustration and confusion especially when the threat of losing their driving privileges are at stake. Being compassionate and helpful is an asset in this field.
- Patience: Being patient with people who may have trouble communicating or understanding what is happening is important.
- Communication Skills: Intake Specialists need to be good listeners and good speakers. They communicate with clients and their families and often are the go-between them and doctors and other professional staff
- Organization: Intake specialists often take to multiple Clients every day with a myriad of needs. Keeping all records organized, up-to-date and concise is crucial to effectively meeting the responsibilities of the Intake Specialist